Whitepaper How customer communications management affects business agility
You’d like to think you give your employees the solutions they need to meet the challenges and do their job productively and efficiently. However, when it comes to communication solutions, you may not be equipping your team the best way possible.
Do these questions sound familiar?
- “IT tells me this document change will take 80 days, while we need it next week”
- “Our customers feel frustrated for not getting their bills by email”
- “We need to change the logo on this document, but we cannot find the template”
This e-book will focus on why the agility and flexibility of good CCM is so important by looking at a day in the life of a company’s employees when a critical platform is missing, and one where customer communications management fills in the gaps.