Experience counts

Design, compose and deliver Marketing & Service outbound communications with one solution

Deliver the right message, at the right moment via the right channel

Composing +1 billion communications and counting

Challenge us!

Experience counts

Design, compose and deliver Marketing & Service outbound communications with one solution

Deliver the right message, at the right moment via the right channel

Composing +1 billion communications and counting

Challenge us!

Experience counts

Design, compose and deliver Marketing & Service outbound communications with one solution

Deliver the right message, at the right moment via the right channel

Composing +1 billion communications and counting

Challenge us!

Enterprise Communication Platform

Scriptura Engage offers solutions to create and manage customer communications for print, email, online, social, mobile or interactive.

Enterprise Communication Platform

Scriptura Engage offers solutions to create and manage customer communications for print, email, online, social, mobile or interactive.

The secret mission to Customer Centricity

Your Customer Experience is covertly impacted

Within a Customer Experience setting the importance of the customer’s preferences is often overlooked.

  • Do you know which type of communication your customer expects?
  • Do you know which channel they prefer and when they do not want to be disturbed?
  • And if you do, do you have the technology to deliver that specific message at the right moment via an appropriate channel?

Individualised communication is clearly more than addressing someone by name and the customer journey doesn’t end after the on-boarding phase. Make the most out of every customer touchpoint, whether it is marketing communication, service communication or a combination of both. Digitally or old-school printed communication? We provide you the freedom to follow your customer’s choice.

Customer Cases

Belfius Insurance
Suncorp
Menzis
National Pensions Office

The secret mission to Customer Centricity

Your Customer Experience is covertly impacted

Within a Customer Experience setting the importance of the customer’s preferences is often overlooked.

  • Do you know which type of communication your customer expects?
  • Do you know which channel they prefer and when they do not want to be disturbed?
  • And if you do, do you have the technology to deliver that specific message at the right moment via an appropriate channel?

Individualised communication is clearly more than addressing someone by name and the customer journey doesn’t end after the on-boarding phase. Make the most out of every customer touchpoint, whether it is marketing communication, service communication or a combination of both. Digitally or old-school printed communication? We provide you the freedom to follow your customer’s choice.

Customer Cases

Belfius Insurance
Suncorp
Menzis
National Pensions Office

The complexity of Customer Touch points

Customer communication is one of the most important contributing elements to the overall Customer Experience.

The complexity of Customer Touch points

Customer communication is one of the most important contributing elements to the overall Customer Experience.

Scriptura Engage Touch Points

Event Triggered Communication Platform

Turn your customer communications into a differentiator

Increase customer experience by 65% by delivering relevant, individualized communications using your customer’s preferred channel. Make the most of every customer touch point.

Event Triggered Communication Platform

Turn your customer communications into a differentiator

Increase customer experience by 65% by delivering relevant, individualized communications using your customer’s preferred channel. Make the most of every customer touch point.

How can you expect efficiency and fast time to market if business users need to wait for an IT release cycle for every small change in service communications?

How can you expect efficiency and fast time to market if business users need to wait for an IT release cycle for every small change in service communications?

Business User Empowerment

Set the business free, remove delays in market response

In a business – customer relationship it is important to be able to respond quickly to customer demands or market changes. As a result, a lot of pressure is put on the business if they have to wait for processes or other departments. Marketing and other business users, use our intuitive Web Designer to design brand consistent, responsive communications. Different departments collaborate simultaneously on communications. This cloud-based HTML designer makes the business more independent of ICT, for customer communications, resulting in a faster time-to-market.

Testimonials

Harmony

Business User Empowerment

Set the business free, remove delays in market response

In a business – customer relationship it is important to be able to respond quickly to customer demands or market changes. As a result, a lot of pressure is put on the business if they have to wait for processes or other departments. Marketing and other business users, use our intuitive Web Designer to design brand consistent, responsive communications. Different departments collaborate simultaneously on communications. This cloud-based HTML designer makes the business more independent of ICT, for customer communications, resulting in a faster time-to-market.

Testimonials

Harmony

Our Scriptura Solutions

Communication Center

Customers want to receive your communications over their preferred channel be it online, print ,email, mobile, SMS, archive or Social Media. Companies using an omni-channel approach have reported a boost in response rates. Communication Center automatically delivers your message over multiple channels and tracks channel feedback.

Web Designer

Customer use of multiple devices in digital communications has increased the need for responsive communications. The design process needs to take this into account. Today, having collaboration, ease-of-use, and flexibility to empower business users to design responsive communications are top priorities for organizations.

Desktop Designer

In most organizations contracts, statements, invoices and other communications are programmed. Once completed, the template needs to pass through different stages before being released into production. This whole process can easily take up to 8 weeks. Desktop Designer allows users to efficiently design complex document templates, drastically reducing time-to-market.

Online Forms

Customers do not want to be bothered with filling out paper forms to provide information that in most cases is already known to your company or that is not relevant to their situation. Scriptura Engage enables companies to design and deploy intelligent online forms without programming.

Process Automation

Setting up and managing the different output processes of an organization is a complex task. Scriptura Engage includes an intuitive and efficient process designer to create and manage your communication processes.

Interactive

In most organizations, customer-facing staff needs to be able to quickly respond to customer inquiries. Communications need to reflect the context and outcome of the customer interaction. In these situations, generic documents lack flexibility. Scriptura Engage Interactive helps business users to personalize standard, one-on-one customer interactions.

Cloud

The cloud is still evolving and the latest innovations are making business applications even more mobile and collaborative. The main idea is that you can access different applications over the internet without having any detailed knowledge of the infrastructure used to support this. See below for an overview of our cloud-based services.

Our Partner Network

Discover our amazing partners and how their Scriptura expertise can help you become truly customer centric!

Our Partner Network

Discover our amazing partners and how their Scriptura expertise can help you become truly customer centric!

Partner Logo Group Alterna
Partner Logo Truston
Logo Xerox

How to become truly customer centric?

Get inspired by fresh insights on what CX means to your customers.

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