Enterprise Communication Platform
Scriptura Engage offers solutions to create and manage customer communications for print, email, online, social, mobile or interactive.
Enterprise Communication Platform
Scriptura Engage offers solutions to create and manage customer communications for print, email, online, social, mobile or interactive.
Our Scriptura Solutions
Communication Center
Customers want to receive your communications over their preferred channel be it online, print ,email, mobile, SMS, archive or Social Media. Companies using an omni-channel approach have reported a boost in response rates. Communication Center automatically delivers your message over multiple channels and tracks channel feedback.
Web Designer
Customer use of multiple devices in digital communications has increased the need for responsive communications. The design process needs to take this into account. Today, having collaboration, ease-of-use, and flexibility to empower business users to design responsive communications are top priorities for organizations.
Desktop Designer
In most organizations contracts, statements, invoices and other communications are programmed. Once completed, the template needs to pass through different stages before being released into production. This whole process can easily take up to 8 weeks. Desktop Designer allows users to efficiently design complex document templates, drastically reducing time-to-market.
Interactive
In most organizations, customer-facing staff needs to be able to quickly respond to customer inquiries. Communications need to reflect the context and outcome of the customer interaction. In these situations, generic documents lack flexibility. Scriptura Engage Interactive helps business users to personalize standard, one-on-one customer interactions.
Cloud
The cloud is still evolving and the latest innovations are making business applications even more mobile and collaborative. The main idea is that you can access different applications over the internet without having any detailed knowledge of the infrastructure used to support this. See below for an overview of our cloud-based services.
The secret mission to Customer Centricity
Your Customer Experience is covertly impacted
Within a Customer Experience setting the importance of the customer’s preferences is often overlooked.
- Do you know which type of communication your customer expects?
- Do you know which channel they prefer and when they do not want to be disturbed?
- And if you do, do you have the technology to deliver that specific message at the right moment via an appropriate channel?
Individualised communication is clearly more than addressing someone by name and the customer journey doesn’t end after the on-boarding phase. Make the most out of every customer touchpoint, whether it is marketing communication, service communication or a combination of both. Digitally or old-school printed communication? We provide you the freedom to follow your customer’s choice.
Customer Cases
The secret mission to Customer Centricity
Your Customer Experience is covertly impacted
Within a Customer Experience setting the importance of the customer’s preferences is often overlooked.
- Do you know which type of communication your customer expects?
- Do you know which channel they prefer and when they do not want to be disturbed?
- And if you do, do you have the technology to deliver that specific message at the right moment via an appropriate channel?
Individualised communication is clearly more than addressing someone by name and the customer journey doesn’t end after the on-boarding phase. Make the most out of every customer touchpoint, whether it is marketing communication, service communication or a combination of both. Digitally or old-school printed communication? We provide you the freedom to follow your customer’s choice.
Customer Cases
The complexity of Customer Touch points
Customer communication is one of the most important contributing elements to the overall Customer Experience.
The complexity of Customer Touch points
Customer communication is one of the most important contributing elements to the overall Customer Experience.
How can you expect efficiency and fast time to market if business users need to wait for an IT release cycle for every small change in service communications?
How can you expect efficiency and fast time to market if business users need to wait for an IT release cycle for every small change in service communications?
Business User Empowerment
Set the business free, remove delays in market response
In a business – customer relationship it is important to be able to respond quickly to customer demands or market changes. As a result, a lot of pressure is put on the business if they have to wait for processes or other departments. Marketing and other business users, use our intuitive Web Designer to design brand consistent, responsive communications. Different departments collaborate simultaneously on communications. This cloud-based HTML designer makes the business more independent of ICT, for customer communications, resulting in a faster time-to-market.
Testimonials
Business User Empowerment
Set the business free, remove delays in market response
In a business – customer relationship it is important to be able to respond quickly to customer demands or market changes. As a result, a lot of pressure is put on the business if they have to wait for processes or other departments. Marketing and other business users, use our intuitive Web Designer to design brand consistent, responsive communications. Different departments collaborate simultaneously on communications. This cloud-based HTML designer makes the business more independent of ICT, for customer communications, resulting in a faster time-to-market.
Testimonials
Our Partner Network
Discover our amazing partners and how their Scriptura expertise can help you become truly customer centric!
