Customer experience and satisfaction is really at the heart of Belfius Bank, explains Olivier Onclin, COO of Belfius Bank. Of course the business knows best on how to communicate with the customer, so Belfius Bank choose a smart partnership with Scriptura Engage. Specifically to empower the Business User and have less dependency on IT by using the new Scriptura Engage Web Designer.
Nowadays Belfius Bank uses the platform for the management of all their customer documents (contracts, statements…) and as partners over the last 5-10 years, they would really enjoy to keep it that way.
Watch the video and get a good understanding of:
- What it means to be less dependent on IT release cycles.
- How efficient multichannel delivery takes your customer experience to the next level.
- How Belfius and Scriptura Engage match based on company DNA.