“Scriptura Engage helps companies in telecoms & utilities improve customer experience and engagement. We do this by providing one central platform for personalized communications, enabling the transition to digital.”
Key Pains We Help You Solve
- Replace many systems with one
- Empower business users to make template changes
- Leverage legacy systems to become digital first
- Deliver personalized communications to preferred channel
- A clear overview of all communications per customer
Some Things Scriptura Engage Can Do For You
- Client onboarding
- Regulatory notices
- Welcome packages
- Paperless billing
- Personalized correspondence
“We have a huge ICT dependency for making changes to document templates.”
“I need a 360° view of my customer.”
“Easy integration with our legacy systems is a must!”
“Our customers want to receive their communications in their own language.”
“Client onboarding is too complex and needs to many manual actions.”
“We have too many systems to produce correspondence.”
Improve Customer Experience
Reduce support calls by providing clear and easy-to-understand billing, which will greatly improve customer satisfaction. A central dashboard provides your representatives with a 360-degree view of the customer. This enables you to analyze customer data to provide relevant communications and eliminate ineffective channels.
Leverage Legacy Systems
Eliminate silos by integrating communications through a central communications center. Because it is cross-platform and based on open standards, Scriptura Engage integrates with your legacy systems and software applications. It can be installed in stages, and scales to the needs of your enterprise.
ROI Results At Our Customers in Telco and Utilities
Empower Your Business Users
Empower business users to create personalized correspondence and reduce reliance on strained IT resources. Customize and automate each step of the way, from data gathering to document design to creation to delivery. Costs are reduced and time-to-market is sped up dramatically.
Mobile communication has become a necessary basic functionality for engaging with new generation customers. Embrace the multichannel strategy by delivering interactive mobile communications – without the need for programming. Capture data and securely push personalized notifications to your customers through a channel they use every day.