“Scriptura Engage helps financial services organizations to improve customer experience and engagement by providing one central platform for personalized communications. We enable the transition to digital, resulting in cost reduction and a more agile organization.”
Key Pains We Help You Solve
- Replace many systems with one
- Empower business users to make changes to templates
- A clear overview of all communications per customer
- Deliver personalized communications via the preferred channel
- Leverage legacy systems to become digital first
Some Things Scriptura Engage Can Do For You
- Client onboarding
- Loan applications
- Real-time responsive and dynamic statements
- Personalized correspondence
Empower Your Business Users
Provide your business users with the tools to generate loan applications, to access account information, to sell investments and mortgages while simultaneously reducing their reliance on scarce IT resources. Customize and automate each step of the way, from data gathering to document design to creation to delivery. By using one central, business user oriented platform you can reduce cost and dramatically speed up time-to-market.
Do You Feel the Pain?
“It takes us 84 mandays to change 6 words of text in a template.”
“We want to be digital first!”
“We support customers in 8 different languages, so we have 8 different versions of the same template.”
“Easy integration with our legacy systems is a must!”
“We have 36 different brands, each with its own system to produce correspondence.”
“My customers want real-time responsive statements.”
Speed Up Digital Transformation
The financial services industry is one of the most communication-intensive industries in the world. A digital transformation is needed to increase agility and meet and exceed ever-increasing customer expectations. Scriptura Engage was designed from the ground up with true digital output in mind. The platform integrates with your legacy IT systems, and scales as the needs of your enterprise change.
ROI Results From Our Customers in Financial Services
Increase Agility and Compliance
A central dashboard displays all relevant data, job details, and vital statistics about your communications. Analyze customer feedback to provide personal, interactive, and relevant information, and eliminate ineffective channels. Tracking, combined with the ability to easily manage content and user access based on your business rules, gives you a powerful way to maintain regulatory compliance.
Improve Customer Experience
Create highly personalized offers, proposals, and other correspondence and deliver them to your customers in their language using their preferred channel. Emphasize brand recognition and consistency throughout your enterprise communications. Engage your customers by delivering real-time dynamic statements on their mobile devices.
Leverage Legacy Systems
Scriptura Engage is a cross-platform, open standards-based, future-proof solution. It can be deployed in any IT environment including your legacy infrastructure and integrates with virtually all software applications. The platform can be introduced in stages and scales to the growing needs of your enterprise. The central platform eliminates the need to learn and maintain different systems, reducing overhead and improving efficiency.