Colt manages multi-brand communication with one single automated communication process
Colt is an award winning and leading provider of data, voice and managed services to businesses and governments in Europe. Their network reaches across 22 countries, providing direct fiber connections to over 18,000 buildings in Europe, and enables their customers to achieve their goals and objectives with confidence.
Customers of all sizes and working in all sectors rely on Colt to deliver the higher performance they need from communications and IT systems.
The telecom industry has a low customer loyalty and is highly competitive, so an excellent customer service is highly essential for Colt.
Read more on how they established one automated process that is able to handle different brands and different languages in an easy and manageable way.
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Business Case
Business Case
Colt manages multi-brand communication with one single automated communication process
Colt is an award winning and leading provider of data, voice and managed services to businesses and governments in Europe. Their network reaches across 22 countries, providing direct fiber connections to over 18,000 buildings in Europe, and enables their customers to achieve their goals and objectives with confidence.
Customers of all sizes and working in all sectors rely on Colt to deliver the higher performance they need from communications and IT systems.
The telecom industry has a low customer loyalty and is highly competitive, so an excellent customer service is highly essential for Colt.
Read more on how they established one automated process that is able to handle different brands and different languages in an easy and manageable way.
DOWNLOAD NOW
Privacy Policy
Your information is safe with us, and held in strict confidence. We respect your privacy, and take protecting it very serious. The use of information collected shall be limited to the purpose of providing you with personalized and relevant information about our industry and offering. We do not share your information with any outside parties.You can unsubscribe at any time.