Colt is an award winning and leading provider of data, voice and managed services to businesses and governments in Europe. Their network reaches across 22 countries, providing direct fiber connections to over 18,000 buildings in Europe, and enables their customers to achieve their goals and objectives with confidence.
Customers of all sizes and working in all sectors rely on Colt to deliver the higher performance they need from communications and IT systems.
The telecom industry has a low customer loyalty and is highly competitive, so an excellent customer service is highly essential for Colt.
Read more on how they established one automated process that is able to handle different brands and different languages in an easy and manageable way.