Belfius Insurance sends out over 15 million communications a year, using different applications. Preparing offers and contracts was time consuming, and business users had little flexibility:
- They where blocked by a complex IT landscape with limited to no digital capabilities
- Dependency on the IT department slowed down the time-to-market
- They needed to automate their processes to eliminate the unnecessary manual workload
For those reasons combined with the urge to provide a better customer experience, the company decided to look for an alternative solution that would enable digital capabilities both on the legacy infrastructure and future applications.