None of us can escape digitalization. Processes are speeding up, the amounts of data are growing and more and more businesses turn to automation. Digitalization is a new dimension which enables you to improve your customer service and the overall customer experience. While the customer might never come to appreciate paying bills, digitalization will help you create the invoices that allow them to do so as comfortably as possible. By making use of different means of payment, you enable your customers to settle bills faster and simpler than ever before.
Consumers expect they can pay how they want wherever they want. This is also true for invoices. Where people used to receive bills in the mailbox, they now more often wish to receive and pay them digitally. But how do you guide your customers in this process? How do you set them at ease as you introduce new payment methods? What aspects do you need to pay attention to when you create electronic invoices and by virtue of what communications can you warm them to these new possibilities?
We like to help you and give you some pointers on how to make use of new payment methods and how to create the user experience that makes paying bills easier and quicker.