Belfius Insurance boosts internal and external efficiency

When Belfius needed more capabilities in their document management aiming at a higher efficiency and a better customer experience, they decided to partner with Scriptura Engage.

They needed more digital capabilities while simplifying their IT landscape, increasing the overall internal efficiency. And on top of that, the process needed to be transparent and accessible for everyone at Belfius to deliver a clear view on what communications were sent to each individual client. That’s quite a big challenge for a large company like Belfius.