Acerta generates around 10.000.000 documents per year. Those documents are the result of combining more than 2.500 templates with data. With template changes occurring every day, an efficient, easy to use, and flexible design environment is of high importance.
Adding the ability for both multichannel distribution of those communications and online forms for data capture created an even bigger ROI. Firstly, it had a positive effect on customer experience and secondly it avoided delays and data errors caused by human interference between those paper forms and the central data center.