Olivier Onclin, COO at Belfius Bank, explains the importance of decreasing dependency on slow and complex IT release cycles by empowering the business to create efficient, customer-centric, and multichannel client communications.
Belfius Insurance, a large Belgian insurer, implemented a central communication center for an organization-wide, efficient and transparant document management solution, capable of fulfilling all customer needs.
Acerta, a company specialized in HR services, shifted from paper to a digital platform for both online data capture and multichannel distribution of millions of documents in an efficient and easily manageable way.
Xerox, a large multinational providing document solutions and print services to thousands of customers, uses external software for translating customer knowledge into preference based multichannel customer communications.
Harmony Group, an experienced Dutch change management firm specialized in output management, explains how a CCM product can help you place your customer at the center of your operations.
IWI, International Wealth Insurer active in six different countries, creates multilingual communications adapted to every client's needs with a legacy backend AS/400 system in a simple and efficient manner.
Proximus, the largest Telecom company in Belgium, explains how they shifted to a digital-first approach for the distribution of service communications with their clients.
TKP, a large service provider to over 30 Dutch pension funds, needed an integrated document solution to make the switch from paper-only to digital-first in a legally complaint manner enhancing customer experience and increasing internal efficiency.