Scriptura Engage Partner: Tarmel

Why is Tarmel a great partner?

Tarmel is a Croatian company focused on delivery of ICT solutions, software development, customer support and business consulting. Tarmel was founded in 1992, and Tarmel’s team of professionals has since continuously built relationships and partnerships with various hardware and software vendors that provided added value to the clients. Continuous commitment with customers and partners, along with consultancy services, also opened to us the way for the development of specialized server-client-based, web-based, and mobile software applications. Our mission is to create innovative business models and IT solutions to help our partners to increase their revenue, reducing costs and improving their business processes in general.

Tarmel’s product portfolio consists of several software suites for various business cases.

Q-AdsManager is a collection of specialized ERP solutions for management and improvement of advertising processes. It is intended to help companies to have control and accurate insight into usage of their advertising positions.

Q-SalesManager is a specialized CRM business solution for management and improvement of sales. It covers the entire process of sales: from planning, optimising and documenting communication of sales representatives with the clients, creating orders in real time while talking to the client (including integration with the back-end ERP system), to the processing of data and presentation of important business information through a rich analytical interface.

Why did they choose for Scriptura Engage?

With a reference list consisting of companies from the consulting, legal, financial, energy, and pharmacy sectors, Tarmel is in constant search of solutions that address new challenges emerging from the developments in technology and business requirements. Commitment to the customers is the basis of every business. Effective communication inside the company, from the customers to the company, and from the company to the customers, is the key to success, since it is one of the most important factors of customer satisfaction. With the rise of the number and varieties of communication channels and the underlying technologies used in modern business (from e-mails and applications, various customer portals, web services, to Big-data driven data inputs from emerging Internet of Things applications), the communication obstacles get tougher to overcome. This is why Tarmel chose Inventive Designers and their Scriptura Engage software suite as a preferred Customer Communication Management solution for our clients with large and complex internal organization which sometimes makes the flow of important business information difficult to manage. And with a large list of customers that require the right information at the right moment, Scriptura Engage will help our clients to streamline their business processes, consolidate communication channels (e-mail, print, phone, mobile, web application, SMS,…) and consequently reduce their operational costs while improving customer satisfaction through reduction of obstacles arising from communication issues.