We prepare your path to change
Is there a domain that is more subject to change than communication with the customer? The rapidly changing commercial environment makes reformulation of communication obviously always necessary – for instance new commercial deals, special promotions, changing logos, or changes imposed from outside, by changes in regulations or laws. If there is a constant, then it is that things are always changing. That law is more emphatic in customer communication than for the whole business. At Harmony Documisation you are at the right place to manage your customer communication in an advanced way, which shows by our references.
But Documisation goes beyond that! There are more challenges of a completely different order within the content management area, which we will not run away from. If the communication flows, via different channels, towards the customer it needs to be automated, optimised and managed. That is the perfect moment to review the business processes as well. The management of your output over the different channels needs to be automated and optimised. And last, but not least, the challenge we face in managing the Document Life Cycle, with the complete creation and usage history of pieces of your information assets, your communication, to its destruction.
So, Documisation is the performing pillar for expanding your business model. We help you to focus on your core business by taking over your concerns about your Customer Communication.
Harmony Documisation “in a nutshell”
Mission: “Enable organizations to optimise their information management and improve it”
Who: “15 CCM/ECM-specialists in The Netherlands and Belgium ”
How: “By using our knowledge and experience of the entire Document Life Cycle: from Template design to Business Consultancy in implementation and optimisation-projects in advanced CCM- and DMS-environments; being the liaison between business and IT”
Tooling: “In-depth expertise and experience with a wide range of ECM & CCM products with a primary focus on Scriptura Engage and Alfresco. One of the largest Knowledgebase Scriptura Engage with 12 experienced colleagues (and growing)!”
Partnerships: “Inventive Designers (Scriptura Engage) , Alfresco (Content Services, Process Services, Governance Services), Tripolis (Digital Service Provider)”