Telecoms & Utilities - Scriptura Engage

“Scriptura Engage helps companies in telecoms & utilities improve customer experience and engagement. We do this by providing one central platform for personalized communications, enabling the transition to digital.”

Key Pains We Help You Solve

Replace many systems with one
Empower business users to make template changes
Leverage legacy systems to become digital first
Deliver personalized communications to preferred channel
A clear overview of all communications per customer

Some Things Scriptura Engage Can Do For You

Client onboarding
Regulatory notices
Welcome packages
Paperless billing
Personalized correspondence

Digital First

A digital transformation is needed to increase agility and meet rising customer expectations. Scriptura Engage was designed from the ground up with true digital output in mind. The platform integrates with your legacy IT systems, and scales as the needs of your enterprise change.

2 MIN PRODUCT VIDEO

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Recognizable?

“We have a huge ICT dependency for making changes to document templates.”

“I need a 360° view of my customer.”

“Easy integration with our legacy systems is a must!”

“Our customers want to receive their communications in their own language.”

“Client onboarding is too complex and needs to many manual actions.”

“We have too many systems to produce correspondence.”

Facing the same challenges and looking for ways to solve them?

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Improve Customer Experience

Reduce support calls by providing clear and easy-to-understand billing, which will greatly improve customer satisfaction. A central dashboard provides your representatives with a 360-degree view of the customer. This enables you to analyze customer data to provide relevant communications and eliminate ineffective channels.

Leverage Legacy Systems

Eliminate silos by integrating communications through a central communications center. Because it is cross-platform and based on open standards, Scriptura Engage integrates with your legacy systems and software applications. It can be installed in stages, and scales to the needs of your enterprise.

READ ABOUT OPEN STANDARDS

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ROI Results At Our Customers in Telco and Utilities

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Payback period < 1 year

Reduce development time by 70%

Documents created 50% faster

Customer satisfaction rate 95%

Want to read more about how we can help with mobile client onboarding?

READ CUSTOMER CASE

Empower Your Business Users

Empower business users to create personalized correspondence and reduce reliance on strained IT resources. Customize and automate each step of the way, from data gathering to document design to creation to delivery. Costs are reduced and time-to-market is sped up dramatically.

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Mobile Matters

Mobile communication has become a necessary basic functionality for engaging with new generation customers. Embrace the multichannel strategy by delivering interactive mobile communications – without the need for programming. Capture data and securely push personalized notifications to your customers through a channel they use every day.

WATCH VIDEO

Sounds way too familiar?
Maybe we can help. Let’s have a short talk to start with!