Digital Transformation Forum
London, UK
Hilton London Kensington

‘The UK’s most senior-level meeting for digital leaders’

The Digital Transformation Forum focusses on the continuing digital era that causes disruption to businesses across many industry sectors, putting business leaders under immense pressure to react appropriately and put digital transformation at the forefront of organizational priorities.

Changing consumer expectations, emerging technology, employee engagement and increased competition across many sectors has created both challenges and opportunities. It is clear that to maintain pace and grow a business in today’s climate will require business agility, product, and service innovation as well as a shift towards a customer-centric model.
But within each sector, and indeed with each individual business, they must identify and manage their own unique pain points and priorities. 

With this in mind, the Digital Transformation 2018 conference will unite Chief Digital Officers, Chief Technology Officers and Directors, Heads & VP’s of Digital Transformation, Innovation, and Strategy to offer their insights, techniques, and tools required to implement a seamless digital transformation strategy that will drive profitability and customer centricity.

Geert Fransen, VP Marketing Inventive Designers on ‘Enhancing collaboration and CX through co-creation of the Scriptura Web Designer at Belfius’

Co-creation between Inventive Designers and Belfius Bank will be presented on the second day of the Digital Transformation Forum, Geert Fransen illustrates a real hands-on customer case of the Scriptura Web Designer. Customer use of multiple devices in digital communications has increased the need for responsive communications. The cloud-based solution ‘Scriptura Web Designer’ enables collaboration, ease-of-use, and flexibility to empower business users to design responsive communications are top priorities for organizations like Belfius Bank.

Geert Fransen illustrates the Belfius Bank case at the Digital Transformation Forum:

  • Reviewing their challenges, objectives and the business case.
  • Solution: Decreasing IT dependency, improving agility and enhancing relationships between the Belfius Bank and their customers.
  • Proof of concept, KPI’s and metrics: Evaluating performance of the solution at Belfius Bank.

More information about the agenda, the location and tickets can be found on the website of the Digital Transformation Forum 2018.

Do you want more info about our other events? Visit our event page.

How to become truly customer centric?

Get inspired by fresh insights on what CX means to your customers.