Interactive Document Assembly
Part of a larger platform
Personalizing a standard communication is usually just one of the steps in a business process. A document that is personalized before it is send to a customer will trigger new communication flows, like sending a welcome package to onboard a new customer.
In order to be efficient and effective, the communications you send from these applications should not be isolated in silos but need to be fully integrated into your communication platform for the most effective and efficient results and to reduce redundancy.
Scriptura Engage Interactive can be complemented by other modules from Scriptura Engage to create a complete customer communications management platform. This will allow you to configure complex strategies that enhance customer experience. Personalizing a standard communication is not only about content, it also implies using the customer’s preferred channel, like email or web. And after delivering the correspondence, you could automatically send a confirmation by text message or push notification to their mobile device.
By automating the complete end-to-end process, you will drastically reduce costs.