The communications you send to a mobile device are often just one of the steps in a business process. A document sent to a mobile device or an electronic form submitted from a mobile device will trigger new communication flows such as sending a welcome package to onboard a new customer.
In order to be efficient and effective, your mobile strategy should not be an island on itself, but needs to be an integral part of your communication platform.
Our mobile solution can be complemented by other solutions from Scriptura Engage to create a complete customer communications management platform. This will allow you to configure complex strategies that enhance customer experience. For example, when a customer requests information using your mobile app, you could automatically send a confirmation by text message and start assembling a personalized information package including contracts and personalized offerings and send those to the customer using his preferred channel.
By automating the complete end-to-end process, you will drastically reduce costs.