Doccle is just one of the channels organizations can use to deliver customer communications. It is important to respect customer preferences: some customers may want all of their documents available in Doccle, while others might prefer certain communications on paper or via email.
In order to be efficient and effective, Doccle should not be an island on itself, but needs to be an integral part of your communication platform.
Scriptura Engage Doccle Connect can be complemented by other modules from Scriptura Engage to create a complete customer communications management platform. This will allow you to configure complex strategies that enhance customer experience.
For example, when a customer requests information on your website, you could automatically send a confirmation by text message and start assembling a personalized information package including contracts and personalized offerings and send those to Doccle.
This will drastically reduce costs by automating the complete end-to-end process.