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Enterprise Communication Platform

Multichannel

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Customers want their communications delivered to their channel of preference, including online, print, email, mobile, sms (text), archive or social media. Companies that can use an omnichannel approach have reported a boost in response rates.

Scriptura Engage Multichannel is ‘digital first’, meaning it is focused on digital channels in the first place. It allows you to define different delivery scenarios based on business rules and customer preferences. It monitors feedback from all channels, like email delivery status and bounce handling, to verify whether a specific communication was delivered or not. This information is then used by the platform to decide the next-best action.

See our solution Multichannel for a detailed overview.

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