Enterprise Communication Platform
Interactive Document Assembly
In most organizations, customer-facing staff like sales agents, customer service representatives and helpdesk personnel needs to be able to quickly respond to customer inquiries. Communications need to reflect the context and outcomes of the customer interaction. In these situations, standard documents might not be flexible enough.
An intuitive web-based document editing environment allows staff to make approved changes to standard communications without programming. Your staff has the flexibility to tailor communications by adding specific content, adding data, hiding certain paragraphs and more. Additional customer data can be captured through the use of input fields to make the customer experience even more relevant.
See our other solution Interactive Document Assembly for a detailed overview.