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Document Design & Generation

Multilingual support

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When your customers do not have a good understanding of the language you use in your correspondence, this results in low response rates. By offering communications in your customer’s preferred language, you boost customer experience and make communications much more effective.

The multilingual capabilities of Scriptura Engage allow you to configure an unlimited number of languages in one template. You configure different texts for different languages, while keeping the overall layout and build-up of a template. But appearance and behavior of each individual object on your template can be configured different depending on the language.

The language that is used to produce the actual output is decided at runtime, depending on data that is provided or the customer’s preference. Formatting of dates, currencies and numbers is automatically applied and Unicode is supported.

Our customers have reported up to 78% reduced number of templates, because the different languages can be managed in one template. This makes template management much more cost and time efficient. Changes can be done in one template, instead of in different templates for each language.

 

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