Communication process design and integration
An organization depends on customer interactions. Your invoices need to be paid, contracts need to be signed and other actions need to happen.
When it comes to critical communications, your company should be able to anticipate to unexpected disruptions in that process. Even the smallest hiccup, like an invalid email address, a full mailbox or a mobile number that is not active, may have a huge impact on your business operations and customer experience.
With this feature you can configure and automatically execute a strategy of what needs to be done in each of these situations. For example, when sending out an email and a hard bounce occurs, automatically send out the letter via mail. If a soft bounce occurs then retry after one day, up to a maximum of 3 times, and if you are still not successful, then send out the letter via mail. And for customers whose mobile number you have, you could configure to automatically send the customer a text message to verify his email address.
Of course, since these scenarios are different for every organization or even within every department in an organization, we developed Communication Schedules as a fully configurable feature.