Communication Center

“A central communications hub to create, deliver and follow up customer communications for print, email, online, mobile, archive, social media or other channels.”

Digital First

Communication Center focuses on digital channels. It allows you to define different delivery scenarios based on business rules and preferences. It monitors feedback, like email delivery status and bounce handling, and decides on the next-best action based on customer preferences.

Three young people at office are looking for specific information on their smartphones

A man in a blue shirt is working on a project on his laptop, a couple of documents on the desk, a cup of coffee and his smartphone next to him

No Programming

Communication Center is an enterprise-grade customer communications platform supporting complex, multichannel communication flows. It makes your communication processes fully transparent and recoverable, covering flow elements such as the data used and the customer behavior on reception. Every single communication can be tracked and tracking data can be used to decide on the next-best action in case of failed delivery for example.

Some of the Features of Communication Center

A communication center displayed on a huge computer monitor with a dashboard where all communications are tracked

Track Emails

Create, test and send personalized emails, and track links to gather customer intelligence.

Push Notifications

Easily push personalized notifications to your client’s mobile devices.

Text Messages

Use text messaging as an efficient delivery channel for personalized notices.

Batch Printing

Deliver print output in different formats and optimized for batch printing processes.

Communication Processes

Configure communication schedules with fallback options for intelligent communication processes.

Visual Interface

A visual interface to design and create communications processes without programming.

Want to see a demo of Communication Center?

A young person, man or woman, who is monitoring a communication center on a computer, with a huge computer monitor and a white computer keyboard

360° View

A central dashboard displays all relevant data, job details, and vital statistics. These data can be analyzed to provide relevant communications and eliminate ineffective channels. Tracking, combined with the ability to easily manage content and user access, gives you a powerful way to maintain regulatory compliance.

ROI Results At Our Customers

Savings of 1 € or 1$ for every communication delivered electronically

Reduce development time by 70%

80% Cost savings

Icon that represents the possibility to save money in less than a year

Payback period less than a year

Want to know how we helped Belfius Insurance make the shift to digital?

A happy man in a grey shirt, sitting in a restaurant, is making a call with his smartphone, looking at her tablet, a cup of coffee and a glass of water on the table

Better Customer Experience

Fine-tune the delivery of every individual communication for every customer. By taking into account your customer’s preferences for each type of communication, you will deliver a better customer experience. This will result in increased response rates and higher customer loyalty.

Easy Set Up

Communication Center is an out-of-the-box solution for multichannel communications management. It is extensible and customizable to exactly fit the fast changing needs of your organization.