“A central communications hub to create, deliver and follow up customer communications for print, email, online, mobile, archive, social media or other channels.”
Communication Center focuses on digital channels. It allows you to define different delivery scenarios based on business rules and preferences. It monitors feedback, like email delivery status and bounce handling, and decides on the next-best action based on customer preferences.
Communication Center is an enterprise-grade customer communications platform supporting complex, multichannel communication flows. It makes your communication processes fully transparent and recoverable, covering flow elements such as the data used and the customer behavior on reception. Every single communication can be tracked and tracking data can be used to decide on the next-best action in case of failed delivery for example.
A central dashboard displays all relevant data, job details, and vital statistics. These data can be analyzed to provide relevant communications and eliminate ineffective channels. Tracking, combined with the ability to easily manage content and user access, gives you a powerful way to maintain regulatory compliance.
Fine-tune the delivery of every individual communication for every customer. By taking into account your customer’s preferences for each type of communication, you will deliver a better customer experience. This will result in increased response rates and higher customer loyalty.