Belfius is one of the most important players on the Belgian market of public funding and also active as retail bank and insurance. The main activities of Belfius Bank & Insurance are lending to the public sector (all levels of government), financial services to individuals and businesses (retail and commercial bank) and insurance.
Belfius needed to centralize their communication process to reduce the internal complexity of all different customer-facing communication processes. They needed one single approach without affecting all the underlying systems.
An open standard architecture was a must to enable them to integrate the software with both current and future applications and environments.